Collecting responses is only half the value of a survey. The real benefit comes from analysing the results and turning insights into action. This guide covers how to review and act on your survey data.
Reviewing Rating Responses
For rating scale questions, Manager Toolkit displays summary statistics including the average score and the distribution of responses. This gives you a quick sense of how people feel about a particular topic.
Look for:
- Average scores - a general indicator of sentiment on each question
- Distribution spread - whether responses are clustered together (consensus) or spread out (divided opinion)
- Low outliers - individual responses that are significantly lower than the average, which may indicate someone having a particularly poor experience
Reviewing Text Responses
Text responses provide context and detail that numbers cannot capture. Read through each response carefully, looking for recurring themes, specific suggestions, and strong language that signals particular concern or enthusiasm.
It can be helpful to group text responses into categories as you read them. For example, if multiple people mention unclear communication, that is a theme worth acting on.
AI Insights
The insights serve as a starting point for your analysis, not a replacement for reading the responses yourself.
Turning Results Into Actions
The most important step in survey analysis is deciding what to do with the findings. For each significant insight, consider:
- Is this something we can address? If so, create an action linked to the survey.
- Does this need further discussion? Raise it in your next team meeting or retrospective.
- Is this feedback we should share with the team? Transparency about survey outcomes builds trust.
You can create actions directly from the survey page, linking them back to the survey so you can track which feedback prompted which changes.
Was this article helpful?