If your catchups, actions, meetings, or other items seem to have disappeared, do not worry. In most cases the data is still there but is being filtered out of view. Work through the steps below to find it.
Troubleshooting Steps
Check your team filter. This is the most common cause. Manager Toolkit filters data by the currently selected team. If you have multiple teams, make sure you have selected the correct one from the team switcher in the sidebar, or choose "All Teams" to see everything.
Check your feature toggles. Manager Toolkit lets you enable or disable feature groups from Profile > Features. If a feature is toggled off, its data will not appear in the sidebar or on your dashboard. Navigate to Profile > Features to confirm all relevant features are enabled.
Check whether the data belongs to a different team. If you recently moved a team member between teams, their catchups and actions may still be associated with the original team. Switch to that team to check.
Clear your browser cache. In rare cases, stale cached data can cause display issues. Clear your browser cache and refresh the page. You can also try opening Manager Toolkit in an incognito or private browsing window.
Check completed or archived items. Some views hide completed actions or archived items by default. Look for a filter toggle such as "Show completed" to reveal them.
Manager Toolkit never deletes your data automatically. If items were deleted, it was done manually. Deleted data cannot be recovered.
Still Missing?
If you have worked through all the steps above and your data is genuinely missing, please contact our support team with details of what is missing and when you last saw it. We will investigate the issue for you.
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