If you are having trouble signing in to Manager Toolkit, work through the following steps. Most sign-in issues can be resolved quickly without contacting support.
Troubleshooting Steps
Check your email address. Make sure you are using the same email address you originally signed up with. If you registered with a Google account, use the "Continue with Google" option rather than entering your email manually.
Reset your password. If you signed up with an email and password, click the "Forgot password" link on the sign-in page. You will receive a password reset email from Clerk, our authentication provider. Check your spam or junk folder if it does not arrive within a few minutes.
Clear your browser cache and cookies. Outdated session cookies can sometimes prevent sign-in. Clear your browser's cache and cookies, then try again. On most browsers you can do this from Settings > Privacy > Clear browsing data.
Try incognito or private browsing mode. This rules out browser extensions or cached data causing the issue. If sign-in works in incognito mode, a browser extension may be interfering.
Check whether your account still exists. If you previously deleted your account, your data and login will have been permanently removed. You would need to create a new account to use Manager Toolkit again.
Check for SSO or organisational restrictions. If your company uses single sign-on (SSO) or restricts which applications employees can access, check with your IT team to confirm Manager Toolkit is not blocked.
Manager Toolkit uses Clerk for authentication. We do not store your password directly. All sign-in, password reset, and session management is handled securely by Clerk.
Still Cannot Sign In?
If none of the above steps resolve your issue, please contact our support team with the email address you are trying to sign in with and a description of the error you see. We will investigate and get back to you as quickly as possible.
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